MOVING - Frequently Asked Questions

How soon should I book my mover?

The earlier the better. Our crews get booked up, especially at month ends and beginnings. The sooner you book the more guaranteed you are to get the time slot you desire for your move.

What are the accepted forms of payment?

We accept Certified Cheques, Visa, Mastercard, and Cash. If you need us to bill your employer, please arrange this at your time of booking.

Can I get a guaranteed firm price for my move?

Yes. Our relocation consultant will come visit your home, do an assessment of your requirements and give you a guaranteed firm price for your move. As we all know, sometimes things change between your booking time and the actual moving date.  Sometimes you may require some more work to be done or you may decide to downsize your contents of your home. If this happens we can make arrangements to
adjust your quote for you.

Is there a minimum charge?

Yes. Our crews work a minimum shift of four hours. Most moves meet the minimum charge requirement.

Can I pack my own items?

Yes. We are very flexible on packing. You can do some or all of the packing. You may
choose to have our pack crew do it all for you. Eisether way we will make sure you are well
taken care of.

Is there anything I can't ship on the moving truck?

Yes. Government regulations restrict us from transporting dangerous goods. Items such as Propane Tanks and canisters, oxygen canisters, fire extinguishers, ammunition, fireworks, gasoline (lawnmowers, etc. need to be emptied ) These are some items that we recommend you don't ship: Bleach, cleaners without secure tops, etc..

It is recommended that you keep important papers with you during your move. These
would include Passports, identification, wills, bank papers, legal documents, your children's identification, jewelry etc...

How do you keep track of everything?

There are a few ways we make sure everything you ship gets to where it is going. On shipments that move through North American Van Lines, we inventory, tag and list every item. On local moves we only ship 1 household per truck. If your goods go into storage to await delivery to your new home, everything is loaded into sealed storage units at our facility and the unit is marked with your information on it.

How is my furniture protected during the move?

Our crews will wrap your furniture with cloth moving blankets during your move. Each truck has over 100 blankets on board.

How are my floors / carpets protected from damage and dirt?

Our trucks carry floor runners that are laid out on your floors and carpets to protect
your home from damage.

Do you sell moving supplies?

Yes. We sell moving boxes, tape, packing paper and more.